Sentence & Translation 1 – 100Hi, I have a reservation under the name Smith.你好，我用史密斯這個名字預訂了房間Sure, may I see your ID and credit card, please?好的，請出示您的身份證和信用卡Here they are.在這裡Thank you. You’re booked for three nights, correct?謝謝 您預訂了三晚，對嗎？Yes, that’s correct.是的，沒錯Could I get a room with a view, if possible?如果可以的話，能給我一間帶景觀的房間嗎？Let me check… Yes, we have one available. I’ll upgrade you at no extra cost.讓我看看… 是的，我們有一間空房。我可以免費為您升級That’s great, thank you.太好了，謝謝Here are your room keys. Your room is on the 10th floor.這是您的房間鑰匙。您的房間在 10 樓How do I get to my room from here?從這裡怎麼去我的房間？Take the elevators on the right, and your room will be to the left as you exit.乘坐右邊的電梯，出電梯後左邊就是您的房間Is there Wi-Fi in the room?房間裡有無線網絡嗎？Yes, Wi-Fi is complimentary. The password is on a card in your room.是的，無線網絡是免費的。密碼在房間裡的卡片上Do you offer room service?是否提供客房服務？Yes, we do. The menu is available in your room and you can order by dialing zero.提供。您可以在房間裡找到菜單，然後撥打 0 點餐What time is breakfast served?早餐時間是幾點？Breakfast is served from 7 to 10 AM in the dining area on the first floor.早餐時間為早上 7 點至 10 點，地點在一樓用餐區Is the gym open 24 hours?健身房是否 24 小時開放？No, the gym is open from 6 AM to 10 PM.不，健身房的開放時間為早上 6 點至晚上 10 點Could you recommend a good restaurant nearby?您能推薦附近的好餐館嗎？Absolutely, there’s an excellent Italian place just two blocks away.當然可以，兩個街區外就有一家很棒的意大利餐廳Thank you, I’ll check it out.謝謝，我會去看看的Where is the swimming pool located?游泳池在哪裡？The pool is on the rooftop and is open from 8 AM to 8 PM.游泳池在屋頂，開放時間為早 8 點到晚 8 點Is there a shuttle service to the airport?是否有前往機場的班車服務？Yes, we have a shuttle that runs every hour on the hour.有，我們有班車，每小時一班Can I schedule a wake-up call for 6 AM?我可以安排早上 6 點的叫醒服務嗎？Of course, we’ll make sure to wake you up at 6 AM.當然可以，我們一定會在早上 6 點叫醒您Do you have a business center where I can print some documents?你們是否有商務中心，我可以在那裡打印一些文件？Yes, it’s located on the second floor. Printers are available there.有，在二樓。那裡有打印機How do I connect to the Wi-Fi?如何連接 Wi-Fi？Select our hotel network and enter the password provided in your room.選擇我們的酒店網絡並輸入您房間內提供的密碼Can I get some extra towels sent to my room?我可以得到一些額外的毛巾送到我的房間嗎？Sure, I’ll have housekeeping bring them up right away.當然可以，我會讓客房服務員馬上送過來Can you hold my luggage after I check out?我退房後，您能幫我保管行李嗎？Yes, we can store your luggage for you.可以，我們可以為您寄存行李Is there a charge for parking?停車收費嗎？Parking is complimentary for our guests.客人可免費停車What time is check-out?退房時間是幾點？Check-out is at 11 AM.退房時間為上午 11 點Can I request a late check-out?我可以要求延遲退房嗎？Let me check availability… Yes, you can check out at 1 PM.讓我查一下空房情況… 可以，您可以在下午 1 點退房Is there a laundry service available?是否提供洗衣服務？Yes, we offer laundry services. Please leave your items in the laundry bag provided.是的，我們提供洗衣服務。請將您的物品放在我們提供的洗衣袋中Can you call a taxi for me?能否幫我叫一輛出租車？Certainly, where are you headed?當然可以，您要去哪裡？I need to go to the convention center.我要去會展中心Your taxi will be here in about 10 minutes.您的出租車大約 10 分鐘後到Does the hotel have a spa?酒店有水療中心嗎？Yes, we have a full-service spa on the third floor.是的，我們在三樓有一個提供全方位服務的水療中心How do I book a massage?如何預訂按摩？You can book a massage through the spa desk or by calling from your room.您可以通過水療中心服務台或在房間內撥打電話預訂按摩服務Are there any local attractions within walking distance?步行即可到達當地景點嗎？Yes, the art museum is just a 10-minute walk from here.有，從這裡步行 10 分鐘即可到達藝術博物館Is there a safe in the room?房間裡有保險箱嗎？Yes, there’s a safe in the closet of your room.是的，您房間的壁櫥裡有保險箱Do you have an iron and ironing board available?有熨斗和熨衣板嗎？Yes, they’re located in your room’s closet.有，它們就在您房間的壁櫥裡Can I get a map of the city?能給我一張城市地圖嗎？Sure, here’s a complimentary map for you.當然可以，這是給您的免費地圖Is breakfast included with my stay?住宿包含早餐嗎？Yes, breakfast is included for all guests.是的，所有客人均可享用早餐Can I pay with a different credit card at check-out?退房時可以使用其他信用卡付款嗎？Yes, you can use a different card when you check out.可以，退房時您可以使用不同的信用卡Are there any charges for using the minibar?使用迷你吧是否收費？Yes, items from the minibar will be charged to your room.是的，迷你吧中的物品將從您的客房中扣除How can I get to the nearest subway station?如何前往最近的地鐵站？The nearest station is a five-minute walk from the hotel.從酒店步行五分鐘即可到達最近的地鐵站Can I get a rollaway bed in my room?我能在房間裡加一張折疊床嗎？Yes, we can arrange that for you. There’s a small fee for the rollaway bed.可以，我們可以為您安排。使用折疊床需要支付少量費用Is there a concierge service?是否有禮賓服務？Yes, the concierge desk is right next to the front desk.有，禮賓服務台就在前台旁邊What’s the best way to get to the downtown area?前往市中心的最佳方式是什麼？You can take a taxi, or the subway, or even walk if you prefer.您可以乘坐出租車或地鐵，如果您願意，也可以步行Can I have breakfast delivered to my room?早餐可以送到房間嗎？Absolutely, just fill out the breakfast order card and hang it on your door.當然可以，只需填寫早餐訂購卡並將其掛在門上即可Is there a charge for using the gym?使用健身房收費嗎？No, the gym is complimentary for all guests.不收費，健身房對所有客人都是免費的Can I get directions to the nearest pharmacy?我能得到去最近藥房的指示嗎？Sure, there’s one just around the corner. I’ll print out directions for you.當然，拐角處就有一家。我幫您打印出來Can I exchange currency at the hotel?我能在酒店兌換外幣嗎？Yes, we offer currency exchange services at the front desk.可以，我們在前台提供貨幣兌換服務Are there any vegetarian options on the room service menu?客房服務菜單上有素食選項嗎？Yes, we have several vegetarian dishes available.有，我們提供多種素食菜餚Can I get my room cleaned now?我的房間現在可以打掃嗎？Certainly, I’ll notify housekeeping right away.當然可以，我馬上通知客房服務員Do you have a shuttle to the shopping mall?你們有去購物中心的班車嗎？Yes, our shuttle runs to the mall every two hours.有，我們的班車每兩小時一班Is it possible to upgrade to a suite?可以升級到套房嗎？Let me check… Yes, we can upgrade you for an additional fee.讓我查一下… 是的，我們可以為您升級，但需額外收費Can I get an extra pillow?可以多給我一個枕頭嗎？Yes, I’ll have one sent up to your room immediately.好的，我會馬上送一個到您的房間How do I dial an outside line from my room?如何從我的房間撥打外線？Dial 9 first, then the number you wish to call.先撥 9，再撥您要撥打的號碼Can I book a city tour from the hotel?我可以在酒店預訂城市旅遊嗎？Yes, the concierge can arrange that for you.可以，禮賓部可以為您安排Can I get assistance with my luggage?可以幫我提行李嗎？Of course, our bellman will assist you.當然，我們的服務員會為您提供幫助How do I make an international call from my room?如何在房間內撥打國際電話？Dial 9, followed by 011, the country code, and the number.先撥 9，然後撥 011、國家代碼和電話號碼Sentence & Translation 101 – 200Can I get a crib for my baby?我可以為我的寶寶買一張嬰兒床嗎？Yes, we can provide a crib at no extra charge.可以，我們可以免費提供嬰兒床Is there a fee for using the hotel’s conference rooms?使用酒店會議室是否收費？Yes, there’s a rental fee depending on the size and duration.是的，根據會議規模和持續時間收取租金Can you recommend a place for dinner nearby?能否推薦附近的晚餐地點？Sure, there’s a fantastic steakhouse a block away.當然可以，一個街區外就有一家很棒的牛排館Is the hotel pet-friendly?酒店適合寵物入住嗎？Yes, we allow pets with an additional cleaning fee.是的，我們允許攜帶寵物入住，但需額外支付清潔費Do you have a pet sitting service?你們有寵物看護服務嗎？Yes, we can arrange pet sitting for you.有，我們可以為您安排寵物看護服務Can I get a non-smoking room?我能入住禁煙客房嗎？Yes, we have non-smoking rooms available.可以，我們有禁煙客房Do you offer airport pickup?你們提供機場接機服務嗎？Yes, we offer complimentary airport pickup.是的，我們提供免費機場接機服務How do I get to the hotel’s restaurant?如何前往酒店餐廳？The restaurant is located on the first floor, near the lobby.餐廳位於一樓，靠近大堂Is there a doctor on call?有隨叫隨到的醫生嗎？Yes, we have a doctor on call 24/7.是的，我們有一名全天候待命的醫生Can I get an early check-in?我可以提前入住嗎？Early check-in is subject to availability. Let me check for you.提前入住需視情況而定。讓我幫您確認一下What amenities are available in the room?房間內有哪些設施？Your room includes a minibar, coffee maker, and complimentary toiletries.您的房間包括迷你吧、咖啡機和免費洗浴用品Do you have a lost and found?有失物招領處嗎？Yes, please check with the front desk for lost items.有，請向前台查詢失物招領處Can I schedule a tour of the local vineyards?我可以安排參觀當地的葡萄園嗎？Absolutely, the concierge can assist you with that.當然可以，禮賓部可以為您提供幫助Is there a children’s play area in the hotel?酒店內有兒童遊樂區嗎？Yes, we have a play area on the ground floor.是的，我們在一樓設有遊樂區Can I request housekeeping service at a specific time?我可以要求在特定時間提供客房清潔服務嗎？Yes, we can schedule housekeeping to visit at your preferred time.可以，我們可以安排家政服務人員在您希望的時間上門服務Do you have blackout curtains in the rooms?房間裡有遮光窗簾嗎？Yes, all our rooms have blackout curtains.是的，我們所有的房間都有遮光窗簾Can I have a package delivered to the hotel?我可以將包裹送到酒店嗎？Yes, we can receive packages on your behalf.可以，我們可以代收包裹Is there a fee for using the hotel’s fax machine?使用酒店傳真機是否收費？Yes, there’s a nominal fee for fax services.是的，傳真服務收取象徵性費用Can you provide a list of nearby attractions?能否提供附近景點的清單？Yes, here’s a brochure with local attractions and activities.可以，這裡有一本介紹當地景點和活動的小冊子Can I rent a car through the hotel?我可以通過酒店租車嗎？Yes, we have a car rental desk in the lobby.可以，我們在大堂設有租車服務台Is there a charge for local calls?本地電話是否收費？No, local calls are free of charge.不，本地通話免費Can I get extra hangers for my closet?我可以為衣櫥添置衣架嗎？Yes, I’ll have housekeeping bring some up.可以，我會讓客房服務員拿一些過來Do you have electric adapters for international guests?你們有供國際客人使用的電源適配器嗎？Yes, we can provide adapters for various plug types.有，我們可以提供各種插頭類型的轉換插頭Are there safes available for guest use at the front desk?前台有供客人使用的保險箱嗎？Yes, we offer safe deposit boxes at the front desk.有，我們在前台提供保險箱Can I request hypoallergenic pillows?我可以要求使用防過敏枕頭嗎？Yes, we can provide hypoallergenic pillows upon request.是的，我們可以應要求提供防過敏枕頭Is there a charge for late check-out?延遲退房是否收費？There might be a small fee depending on availability.根據空房情況，可能會收取少量費用Can you assist with restaurant reservations?你們能否協助預訂餐廳？Yes, the concierge can make reservations for you.是的，禮賓部可以為您預訂餐廳Are there any evening entertainment options at the hotel?酒店有晚間娛樂活動嗎？Yes, we have live music in the lounge every night.有，我們的休息室每晚都有現場音樂表演Can I get a wake-up call at 5 AM tomorrow?明天早上 5 點可以叫我起床嗎？Yes, we’ll arrange that for you.可以，我們會為您安排Is the minibar restocked daily?迷你吧是否每天補貨？Yes, the minibar is restocked daily by housekeeping.是的，客房服務員每天都會給迷你吧補貨Can I get a city view room?我能入住城市景觀客房嗎？Yes, we can arrange a city view room for you.可以，我們可以為您安排城市景觀客房Do you offer babysitting services?你們提供保姆服務嗎？Yes, we offer babysitting services with advanced notice.是的，我們提供保姆服務，但需提前通知Can I leave a message for another guest?我可以給其他客人留言嗎？Yes, please provide the guest’s name and room number.可以，請提供客人姓名和房間號How do I use the room’s coffee maker?如何使用客房的咖啡機？Instructions are provided next to the coffee maker in your room.房間咖啡機旁有使用說明Can you arrange for a flower delivery to my room?能否安排送花到我的房間？Yes, we can have flowers delivered to your room.可以，我們可以將鮮花送到您的房間Is there a fee for extra guests in the room?房間裡有額外的客人需要付費嗎？Yes, there is a small fee for each additional guest.是的，每增加一位客人需支付少量費用Are there accessible rooms available?是否有無障礙客房？Yes, we have accessible rooms with necessary facilities.有，我們有配備必要設施的無障礙客房Can I get breakfast to-go if I’m leaving early?如果我要提前離開，我可以帶走早餐嗎？Yes, we can prepare a breakfast box for you.可以，我們可以為您準備早餐盒How do I request a copy of my bill?如何索取賬單副本？You can request a copy at the front desk or it can be emailed to you.您可以在前台索取賬單副本，也可以通過電子郵件發送給您Can I borrow an umbrella?我能借一把雨傘嗎？Yes, umbrellas are available at the front desk.可以，前台備有雨傘Is there a hairdryer in the room?房間裡有吹風機嗎？Yes, all rooms are equipped with hairdryers.是的，所有客房都配有吹風機Can I purchase tickets for local attractions at the hotel?我可以在酒店購買當地景點的門票嗎？Yes, the concierge can assist with purchasing tickets.是的，禮賓部可以協助購票Do you have a shuttle to the train station?有去火車站的班車嗎？Yes, we offer a shuttle service to the train station.有，我們提供前往火車站的班車服務Can I get extra blankets?我能得到額外的毯子嗎？Yes, I’ll have housekeeping bring some to your room.可以，我會讓客房服務員給您的房間送一些Is there a gift shop in the hotel?酒店裡有禮品店嗎？Yes, we have a gift shop next to the lobby.是的，大堂旁邊有禮品店Can I get a recommendation for a family-friendly activity?可以向我推薦適合家庭的活動嗎？Yes, the aquarium nearby is great for families.可以，附近的水族館非常適合家庭遊玩Is the hotel wheelchair accessible?酒店是否方便輪椅通行？Yes, our hotel is fully wheelchair accessible.是的，我們的酒店完全可供輪椅出入Can I have my luggage sent to my room?能否將行李送至房間？Yes, the bellman will take care of that for you.可以，服務員會為您安排Do you offer any special packages or discounts?你們是否提供特殊套餐或折扣？Yes, we have several packages available. I can provide more details.是的，我們有多種套餐可供選擇。我可以提供更多詳細信息How can I leave feedback about my stay?如何留下住宿反饋？You can fill out a feedback form at the front desk or online.您可以在前台或網上填寫反饋表